Figure 2: Stakeholders and Their Roles in a Generic
Franchising Model
Figure 6: Stakeholders and Their Roles in a Leather
Products Franchising Model.
Figure 7: Stakeholders and Their Roles in Oil and Gas
Drilling Franchising Model.
Figure 8: Stakeholders and Their Roles in an Educational
Franchising Model.
Figure 9: Stakeholders and Their Roles in a Sports,
Athletics, and Games Franchising Model.
Figure 10: Stakeholders and Their Roles in a Fine Arts
Franchising Model.
Conclusions
and Recommendations
Franchise development
can become a great alternative to the current practice of developing public
sector undertakings and utilizing government employees to perform business
functions. Franchisors, with initial government assistance and guidance, can
become a strong economic force of the future for developing countries.
Franchisees can produce and deliver a great variety of products and services to
consumers in their countries.
In a developing country
like India, with over 600,000 villages, franchising can make millions of people
owners of their own businesses, albeit, franchises. Their combined buying
power can bring in economies of scale, which cannot be realized if they operate
individually. Once a production method or service method is developed, it can
be replicated in the tens of thousands of franchises, contributing to cost
savings, standardization, and quality of products and services. Such franchises will provide economies of scale as some activities and resources are obtained from a pooled level. With ownership deeply involved in the management of the franchises, their efficacy will improve.
With millions
of owner-operated companies in operation, consumer care will get top billing.
Millions of these franchise owners will gain self-esteem and psychological
satisfaction in addition to financial rewards. Governments will accomplish
economic growth at rates otherwise unattainable by conventional business
models. There is likely to be all round gains.
I believe that there is
a strong case to justify championship of the franchising model (duly adapted) by governments
in developing countries for a number of industries. This model will assist them
in improving and growing their economies.
Appendix
Detailed
Description of Franchising [4, 5]
Franchising is a very specific
business format or strategy for producing and/or distributing goods and
services to satisfy customer needs and market demands. Franchising has been
around in one form or another since the middle ages when local lords would
grant the rights to certain individuals to hold markets, build roads, or hunt
their land. Over several hundred years it has evolved from a simple right or
privilege into the highly successful and sophisticated business format
franchise model of today. The word franchise is an old French term meaning
privilege or freedom. Franchising consists of a business model, a franchisor,
and several franchisees. A franchisor develops a business model for a specific
business, owns it, and licenses products, tools, advertising, and training to
several franchisees. Each franchisee licenses and runs the business in a
specific location. The business run by a franchisee is called a franchise. Its
operation is governed by the terms of a franchise agreement.
For many local business people, the
chief benefit of franchising is that they are able to capitalize on business
format, trade name, and support system provided by the franchisor. Hence it is
commonly stated, "Franchising allows people to go into business for themselves,
not by themselves."
The dominant and most successful
franchising concept is business format franchising with famous companies such
as McDonald's [6] and Dunkin Donuts [7] (US Based companies) as leading examples. In this type of franchising, the
franchisor makes a total transfer of a way of doing business, besides allowing
the franchisee to use the name and sell the products or services of the
Franchisor. This includes the transfer of marketing, operating, technical,
training, and management methods and expertise developed and perfected by the
franchisor. Any and all relevant information that may contribute to the success
of the franchisee is transferred. In most cases the franchisor will also
provide ongoing training and support throughout the life of the franchise
agreement.
For example, the McDonald's Company
trains its franchisees how to make various fast foods and supplies processing
equipment. Manufacturing specifications and food and hygiene standards are
rigorously laid out. The franchising agreements stipulate strict adherence to
standards. The company continually carries out research into business methods,
ingredients, recipes, supply chain, and restaurant lay outs. For the
franchisees, all this knowledge is part of the package that comes with the license.
For the consumers, the name implies and guarantees a certain level of quality
and service. For the main company, viz., the franchisor, they do not have to
invest funds to develop thousands of outlets. The franchisees fund their own
local franchises. The franchisor benefits from the royalties paid by the
thousands of franchisees. Part of the franchise fees and royalties is used by
the main company to continue to refine the business model and product offerings
to meet market demands and the ever changing customer tastes.
In a nutshell, franchising, more
specifically business format franchising, is a strategic partnership or
relationship that is governed by a contract or franchise agreement for a
defined period of time between the franchisor and a franchisee. When a
franchisee purchases a franchise he/she is investing in a proven and refined
system that has a brand name, a successful operating system, and a history of
quality service and success. The common goal for the franchisor and the
franchisee is to dominate a particular market and keep customers coming back
for more. All members (franchisees) of a particular franchise system share the
responsibility of maintaining high standards of quality, consistency,
convenience, and other factors that contribute to the success of building a
dominant brand, loyal customers, and repeat business for everyone in the
franchise. Thus, the franchisor and franchisee are partners with congruent
objectives.
Franchising has a
strong track record as seen by over 3,000 franchised businesses, covering
nearly every conceivable industry, from well-known national brands like
McDonald's, Holiday Inn, Mailboxes [8], down to smaller, local opportunities.
Next, I will describe some
franchising details to emphasize the fact that franchising is a business
commitment and not an itinerant vocation. [9] The first fact is that a franchisee is committed, as a franchise agreement is a
binding contract, and can be quite restrictive. A franchisee is locked into
certain business practices, fees, and even the look of the business. Once
signed, if the franchisee does not agree, he or she has no recourse except to
adhere to these guidelines. Therefore franchisees should be cautious in
selecting a franchise. Government regulations and monitoring activities can
play a useful and natural role in ensuring the fairness of the process.
A franchise model should project a
good image ¾
it is important that the public has a positive image of the franchisor, since a
franchisee is basing his or her business on the franchisor's reputation. A
franchisee should look for a concept that can expand nationally so that the franchisee's business can grow locally.
Integrity and commitment are the next important criteria. This will be evident
when a franchisor spends a lot of time checking franchisees out. Such a
thorough vetting process ensures all franchisees that the franchisor has strong
requirements for all its franchisees, since their success is intertwined. The
franchise should be in a successful industry in sectors that are growing.
A franchisor starts an
industry and expands rapidly through licensing of franchises. The franchisor
raises capital for the expansion by an initial up front fees. This up front fees
is what a franchisee pays the franchisor for the rights to open a franchise.
Essentially, a franchisee is purchasing the rights to use the franchisor's
trademarks, business methods, and distribution rights. This licensing charge
can be significant, especially for a well-known, established franchise ¾ it is not
unusual for it to be in the tens of thousands of dollars (for US businesses).
Often, it is also based on the value of the territory or trading area, so the
larger the market, the more a franchisee will end up paying.
In some instances additional fees
are charged to include items like training costs, start-up promotional fees,
inventory, build-outs, equipment/fixtures, and other costs that are necessary
to open a business. Franchisors require franchisee space to incorporate
specific architectural elements, specific equipment and fixtures procured from
the franchisor in order to maintain a quality image.
Franchisors also charge ongoing
fees for a franchise to maintain the rights to the franchise. They charge a
royalty fee, typically a percent of gross sales ¾ not profits. This royalty fee can range from 1 percent
to as much as 15 percent, although 5 percent is typical. Some franchisors
charge a regular fee (payable weekly, monthly or quarterly) in lieu of royalty
payments. This type of fee may also be part of the mark-up charged for goods or
services a franchisee is required to purchase. It is also common for franchises
to pay a portion of the franchisor's local, regional and national advertising
and promotional costs. These fees are usually put into a cooperative advertising
fund that ultimately benefits all franchises through increased exposure to the
trade name.
The ultimate success of a
franchisee (individual franchise owner) is based on the proven success of the
franchisor. If the franchisor offers a proven product or service with a well
recognized brand name, a history of success with company units and existing
franchises, is well financed and motivated, franchisee's chances of success are
very high.
A list [10] of traditional franchise applications prevalent in the western countries is
presented below.
- Small business center/postal service
- Ice cream and frozen yogurt
- Bakery, deli, and catering
- Dog/pet grooming
- Deli/restaurant or Coffee house
- Business consulting
- Auto transmission repairs
- Retail beauty products & services including salon and day spa
- Mobile blinds and window coverings
- Picture and art framing
- Home improvement & handyman repairs
- Upscale pizza & pasta restaurant
- Haircuts for men and boys
- Real estate investing
- Wireless/ mobile communications
- Residential home cleaning
- Dry cleaning
- Casual quick serve restaurant
- Residential homeowner services
In some instances, a franchisor
licenses a master franchise or a regional franchise. The owner of a master
franchise gets rights to sell or license the franchises within that territory.
Master franchising is the next best thing to coming up with the idea of a new
franchise concept that explodes in an area with dozens of new units opening up.
With master franchising one gets all the benefits mentioned above but without
the expense of having to develop the concept from scratch. The master
franchisee gets control of the successful franchise system in a specific
geographic area, with a proven track record, and a brand name. Master
franchising's main job is to act as a business consultant to franchisees and
help them succeed in their own businesses. He or she will be associated with
the elite brand name of the franchise as the main developer of an area even
though it will be the franchisees investing their money. If a franchisor
operates from a national headquarters, master franchisors can operate from each
state or district head quarters and assist their local franchisees. In a
country like India with many regional languages and geographic variations,
master franchisors can become key links and interpreters.
Chief benefits of
Franchising [11] over starting from scratch are reduced risk, strength in numbers, and a proven
business process. Franchises traditionally have a much lower failure rate than
other start-up businesses. Because a franchisee buys a business concept where
most of the kinks have already been worked out by someone else. The guesswork
usually associated with starting a business is taken care of. When one becomes
a franchisee, he or she has the buying power of the entire network, which can
help him or her get product and compete with larger national and global chains.
Many franchisors provide their
franchisees with various proven systems including financial and accounting
systems; ongoing training and support; research and development; sales and
marketing assistance; planning and forecasting; inventory management; etc.
They'll show the franchisees the techniques that have made the business
successful and help them in utilizing those successful techniques. Some companies
will help finance initial franchises. Franchisees also get site selection
assistance, advertising, and promotion.
Franchising enables a company to
establish a large number of business outlets in a relatively short time period
leading to a rapid expansion of the distribution system. The capital and much
of the work to locate and acquire sites and develop outlets is supplied by the
franchisee. In most situations, a franchisor does not have the asset base or
business experience to raise the amount of capital that will be furnished by
its franchisees to expand the franchise network. Such a company might be able
to raise additional capital periodically for expansion (as long as the great
majority of its outlets were profitable), but its growth rate would be severely
constrained. It is the unique opportunity offered by franchising, for an
individual to own a business that is part of a network of similar businesses
that motivates such individuals to offer substantial amounts of capital for the
expansion of a franchise network. If good locations for outlets are not
abundant and are being sought by competitors, rapid expansion of a network
enhances its chances of acquiring good locations and thereby acquiring market
share at a faster rate. Rapid expansion builds consumer recognition and
understanding of the product or service sold by the franchise network and
creates recognition and value of the network trademark and consumer expectation
of uniform quality at network outlets.
Franchisees furnish most of the
capital required to expand the franchisor's network. A franchisee furnishes
equity and borrowed capital to pay
for real estate, leasehold improvements, equipment, fixtures, furnishings,
inventory and working capital required to establish the franchisee's outlet. In
addition, the franchisee pays the franchisor a fee for the grant of the
franchise that is usually set at a level that will cover most or all of the
franchisor's cost of franchisee selection, training and pre-opening assistance.
The franchisor's cost of expansion is usually limited to the overhead costs
associated with franchisee recruitment, training and pre-opening assistance
that is not covered by initial franchise fees. Continuing fees paid by
franchisees will support advertising and marketing programs (which enhance
recognition and goodwill of the franchisor's trademark), product and service
development and expansion of the franchisor's network.
A franchising company is less
vulnerable to cyclical fluctuations and outlet failures. Changes in fee revenue
due to the fluctuation of sales of franchised outlets will be significantly
less than fluctuations of profits at franchisor-owned outlets. A failing
franchisee has a lesser financial impact than a failing company-owned outlet.
A franchising company can realize a
higher return on its invested capital because the investment in the development
of outlets is typically made by franchisees, A franchisor is able to operate
with few fixed assets other than the outlets that it owns. Therefore, though
its revenue from franchised outlets (composed of fees and product sales to
franchisees) is substantially lower than it would be from owned outlets, a
higher percentage of the revenue is profit and that profit is generated with a
much lower capital investment.
Of course, franchising has its
disadvantages or such perceptions. Lack of complete control, and initial costs
are chief among them. This may be difficult for some people, especially those
that are more entrepreneurial. This type of person may find it hard to conform to
someone else's system. It can take a good deal of cash to open and operate a
franchise. Just as a franchisor's reputation can benefit an individual
business, the franchisor's problems are also the franchisee's problems. So if
the parent company comes upon hard times, an individual franchise may also
suffer because of how closely they are tied in.
Barring minor and occasional
disadvantages discussed in the prior paragraph, franchising is a highly
successful model. The benefits for the franchisors are capital for expansion
and dedicated business people acing as local managers and work force. The
country benefits because the burden of developing and running a national business
is lifted off its shoulders and on to entrepreneurs who are ready to take
risks, work hard, and gain immensely in the returns.
References:
[1] Som Karamchetty, PhD, somkdsr@verizon.net
[2] http://www.kvic.org.in/v4/homepage.asp
[4] http://www.azfranchises.com/whatisfranchising.htm
[7] http://www.dunkin-baskin-togos.com/html/home.asp
[10] The following
source gives an additional list of franchise opportunities: http://www.azfranchises.com/frachiselistalphabetical.htm