Saturday, December 16, 2017

FDI in Retail Business in India (Old analysis by me)

     I am now posting an analysis I did in 2012 when India was debating the issue of FDI in Retail business. Indian leadership did not appear to analyze the situation fully. When you deal with business leaders, you have to do a thorough analysis of the situation or landscape first. If you make assumptions, verify them and validate them.
     I did the analysis on my own and sent it to several people in India. Later on, I condensed it and a shorter version was prepared. I posted it on this Blog. I will be glad to discuss how to do such analyses, if someone is interested.

FDI in Indian Retail: Can it be Beneficial to India?

Som Karamchetty [1]


Outline
Abstract
Background
Retail Industry in India
Retail Industry in the US
About Wal-Mart
Expectations Mismatch
Realistic Outlook
Conclusions

Abstract
     Just as in many countries, the retail industry is a major sector in India although Indian retail businesses are mostly small and unorganized. It is generally believed that Foreign Direct Investment (FDI) in the Indian retail sector will bring organization, technology, and high performance logistics to the sector and will result in efficiency and economy. However, there is a genuine angst that unbridled entry of economically strong foreign retail giants will displace millions of owner operated small retail businesses and also result in the loss of jobs. This argument is countered by the government ministers that FDI will actually create millions of jobs and benefit the farm sector. As the largest retailer in the world, Wal-Mart figures in the discussions prominently.
    This paper presents the arguments and describes briefly the characteristics of the retail sector in the US. The influence of global giants in the retail sector, like Wal-Mart, is likely to be significant and highly beneficial under certain conditions. But at the same time, there appears to be wrong impressions about the areas where these giants would influence the Indian economic sectors perhaps, owing to a lack of understanding of the roles of retail businesses in the West.

Background
     In the last two decades, the Indian economy grew well and both the urban and rural consumers have had a better purchasing power.  [2] The consequent demand for greater quantity and quality of goods and services provided new opportunities in the retail sector. The inadequacy of the domestic financial and technical resources attracted foreign retail businesses to evaluate investment opportunities and the regulatory regime in India. The impact of Foreign Direct Investment (FDI) in the Indian retail industry has been the subject of discussion in the media for the last many months. Each faction seems to state their preferred viewpoint rather than a comprehensive and objective analysis of the issue at hand.
     Commerce Minister Anand Sharma was reported as having stated, “ … the government’s decision to allow foreign players in the retail sector will create up to 10 million jobs in the next three years, give better prices to farmers and have a multiplier effect on the economy.” [3] The news item went on to report, “Lack of investment in the logistics of retail chain has created inefficiencies in the food supply chain. Though India is the second largest producer of fruits and vegetables (about 200 mt), it has a very limited integrated cold-chain infrastructure, with only 5386 stand-alone cold storages, having a total capacity of 23.6 million mt, 80 per cent of this is used only for potatoes. … Large investments in the retail sector will also see gainful employment opportunities in agro-processing, sorting, marketing, logistic management and the front-end retail business.” There is an implication in the minister’s statement that FDI in retail will result in investments in the agriculture, food sectors, storage, and logistics beyond the subsectors in which US retailers usually invest in.
     According to a report in The Hindu (DAVOS, ), “India on Friday assured global retail giants Walmart and Metro that its reforms agenda was well on course and the decision to put on hold Foreign Direct Investment in multi-brand retail is “just a pause,” forced by compulsions of coalition politics.” [4]
     Economic times quoted India’s Industry Secretary, R.P. Singh, “India is moving quickly on a plan to open its $450 billion retail sector to global players such as Wal-Mart despite concerns about job losses among millions of small neighbourhood stores.” [5] Foreign retailers such as Wal-Mart [6], Carrefour [7], Tesco [8], Metro [9] want to invest directly in India's fast growing retail market, but the policy has so far been held up by political resistance. Currently, up to 40 percent of India's harvests rot because of inadequate cold storage and supply bottlenecks, a situation some economists say foreign money in supermarkets will help resolve. "The idea is that the multi-brand retail should be able to help us in addressing the infrastructure gap, so the back end infrastructure is very important for us," Singh said.
     Economic Times also reported, “The world's largest retailer Walmart today said its investments in India will grow manifold if foreign direct investment regulations on multi-brand retail are relaxed in the country. Walmart said it will ramp up its investment here to strengthen supply chains and enhance direct linkages with farmers in order to provide "quality products at affordable" [10] prices to Indian consumers. "There would be manifold increase in investment by Walmart in India if FDI in multi-brand retail is opened up," Walmart India President Raj Jain [11] told reporters on the sidelines of a CII event here. Walmart currently works with a large number for farmers for direct sourcing of products. "We already work with farmers in the North and will soon start that in South too... We are doing as much as we can, but our investments cannot be monetised on the back of wholesale alone," he said. Through wholesale, the company anyway can not control the prices that end-consumers pay for the final products, he added.[12] These statements from Wal-Mart officials imply that they might invest in sub-sectors in which they may not have played prominent roles in the US.  [13]
     In an article in The Hindu, C.P. Chandrasekhar, states, “Large international retailers are bound to use the opportunity to get a share of the large Indian market. Foreign sales have been an important source of revenue for many of them amounting in 2007 to as much as 74 per cent in the case of Ahold of Netherlands, 52 per cent for Carrefour of France, 53 per cent for Metro of Germany, 22 per cent for Tesco of the United Kingdom and 20 per cent for Walmart of the United States. Walmart's 20 per cent too has to be seen in context: with $379 billion of revenues in 2007, it stood way ahead of Carrefour, which came in second with $123 billion in the global league table for revenues.[14] [15] Since these international retailing companies are not charitable organizations, it is but natural for them to look for opportunities to gain a share of the market in countries where they operate. The important point for the recipient countries is to see if the entry of these companies benefits them.  Professor Chandrasekhar further added, “With deep pockets and international sourcing capabilities, global retail chains will outcompete domestic players, displace jobs, and undermine livelihoods.” India has to make a choice if it would like to compete in the international trade arena or erect barrier and live in an isolated economy. From 1991, India has gradually competed in the information technology and manufacturing sectors and has been faring creditably. The question is if it can do well in the retail sector.
      Emphasizing the significance of the retail sector to nation’s employment, Professor Chandrasekhar states, “The potential significance of this impact can be judged from the role of the retail and wholesale trade in generating employment in the country. According to the National Sample Survey Office's survey of employment and unemployment in 2009-10, the service sector category that includes the wholesale and retail trade (besides the much smaller repair of motor vehicles, motorcycles and personal and household goods) provided jobs for 44 million in the total workforce of 459 million.” [16]
     Pointing out the severe impact on urban employment, Chandrasekhar says, “It is no doubt true that the impact of foreign-invested retail would be restricted to the urban areas since entry as of now is permitted only in cities with a population of more than one million. But this is where the employment in trade would be the highest. Twenty-six million out of the 44 million employed in the sector are located in urban areas. Many of these workers find themselves in the services sector (especially in the retail trade) because of inadequate employment opportunities in agriculture and manufacturing. Out of 71 million jobs in services in the urban areas, around 36 per cent are in the retail and wholesale trade and repair services. In sum, from an employment point of view this is a sector that is central to livelihoods, however precarious some of those jobs can be. It is a poor substitute for the missing social security programme.” [17]
     Chandrasekhar further writes, “Within the supply chain itself, it is to be expected that the players displaced would consist of not only smaller retailers, stretching from kirana stores to street vendors, but also medium and large wholesale dealers who would be rendered irrelevant by the ability of large conglomerates to contract with and procure directly from producers. The immediate and direct effect would be a substantial loss of employment in the small and unorganised retail trade as well as in segments of the wholesale trade displaced by the big retail chains.[18] This argument offers a back-handed compliment to the higher productivity in the supply chain logistics invested in by the international retailers. While modern economists see such gains in productivity as positives, Third world economists despise them. There is however, another point to be considered here. The technologies that lead to higher productivity in the supply chain will benefit those countries that supply those technologies. If Indian IT and manufacturing companies gain those benefits, it will be a positive for at least one sector of the Indian economy.
     Ajay Labroo and Aparna A. Labroo describe how the retail chain Family Dollar withstood the onslaught of Walmart and could “fight back on several fronts to preserve its price leadership when a bigger rival with pricing advantages arising from economies of scale muscles in.[19] This episode is very relevant for the traditional kirana stores in India. For long, India had supply shortages and rationing in essential commodities. Government ran ration shops and the bureaucrats treated shoppers with disdain and shopping experience has been negative. Shoppers’ experience even at private shops is not worth writing home about. Even today, the Indian shopper does not have a pleasant shopping experience. With competition and increased availability of goods, the customer service has to improve. The questions are: will the traditional Indian shop owners learn to be customer friendly; will they get the protection from the government; or will they fold and ask the government for compensation payment?
     Referring to the scenario of allowing the “foreign supermarket giants into this nation of mom-n-pop shop-owners,” Chengappa writes, [20] “Their fears are well-known. The Indian retail sector comprises some 15 million small outlets employing nearly 40 million people. Organised retail, a recent phenomenon, currently accounts only for a small fraction – 8 per cent – of the $450 billion, and fast-growing, pie, and having largely failed to effect changes in the farm-to-fork supply chain, they have barely made a dent in that landscape.”
     Citing a positive aspect of the entry of large retailers into the market, Chengappa suggests, "Moreover, they will set up world-class supply chains. Some 30-40 per cent of food that the farmer grows is wasted today, that will be eliminated. I have met farmers who are happy as they have taken on contract farming and supply mangoes and coconuts to large Indian retail chains at prices that are higher than what the mandi operators ever gave them.” [21] Another positive aspect, according to Chengappa, is “… the government estimates that the opening up will lead to the creation of a larger retail pie and to the creation of 10 million new jobs within the next three years.”
     Chandrasekhar reported, “In predictable fashion, the Manmohan Singh government chose to ignore voices of opposition and implement its agenda of permitting foreign investment in the retail trade. While Parliament was in session, the Cabinet met to approve the hitherto prohibited foreign direct investment in multi-brand retail, with a cap of 51 per cent on foreign equity that ensures majority ownership. Simultaneously, the cap on foreign equity investment in single-brand retail has been enhanced to 100 per cent, offering sole ownership rights to foreign investors.” [22]
     Referring to the destruction of jobs in urban retail sector, Professor Prabhat Patnaik stresses, “This argument however is dangerously violative of a humane discourse.” She continued, “For the introduction of FDI in retail to be at all a credible measure for consideration, it is essential therefore that it should be accompanied by a system of compensations for the losers, for example in the form of an Income Guarantee Scheme for the petty retailers. Even with such a system of compensations, FDI in retail can still be objected to on grounds of violating egalitarianism; but without such a system it is simply not worth considering at all. And if such a system of compensations is considered infeasible on administrative or any other grounds, then too it follows that FDI in retail is not worth considering at all.” [23]
     The CPI(M) general secretary, Mr. Karat, told journalists that allowing FDI in retail would threaten the existence of retail stores and small traders as multinational corporations would form chains of outlets. The CPI (M) would conduct a nationwide movement to stop the retail chains if the government went ahead with its moves. [24]
     The eagerness of Central Government ministers to get FDI into the retail sector and the stubbornness of the opposition are clearly evident from the sampling of their statements stated in the previous paragraphs. However, it is not clear if the respective pronouncements are the results of comprehensive and objective analyses or merely their gut feelings. At the same time, the reports from the writers in the media also lack a deeper study of the structure and composition of the retail industry in the developed countries.

Retail Industry in India
     Indian retail sector can be summarized as shown Table below.
(Data from Sangeetha Chengappa’s news story cited at Footnote 15)

Size
($Billion)
Number of small retailers
(Million)
Employment
(Million)
Organized retail market out of total market
(%)
Retail sector contribution to GDP
(%)
$450
15
40
8
14

     The following information is excerpted from the India Brand Equity Foundation (IBEF) website. [25]
     India has one of the largest number of retail outlets in the world. The retail sector is experiencing exponential growth, with retail development taking place not just in major cities, but also in Tier-II and Tier-III cities. India's growing population and urbanisation provides a huge market for organised retail. Growing economic prosperity and transformation in consumption pattern drives retail demand.
     India ranks fourth among the 30 countries that were surveyed in Global Retail Development Index and ranked sixth in the 2011 Global Apparel Index.
The BMI India Retail Report for the fourth quarter of 2011 forecasts that total retail sales will grow from US$ 411.28 billion in 2011 to US$ 804.06 billion by 2015. Robust economic growth, population growth, the increasing wealth of individuals and the speedy construction of organised retail infrastructure are key factors behind the forecast growth. As well as an expanding middle and upper class consumer base, there will also be opportunities in India's Tier-2 and Tier-3 cities. The greater availability of personal credit and a growing vehicle population providing improved mobility also contribute to a trend of 11.9 per cent annual retail sales growth. Tourism is also a major contributor to the Indian retail sector.
     In its report titled, India: The last Retail Frontier, [26] PricewaterhouseCoopers (PwC) described that the opening up of India’s retail sector has been the hope of global retailers such as Carrefour, Walmart and Tesco for years. And grocery retailers are not the only ones with their eyes on the prize: luxury brands like Louis Vuitton and Burberry are anxious to grab a share of India’s increasingly prosperous middle class. According to “Winning in India’s retail sector,” a recent report issued by PwC, India’s large, aspirational middle class now constitutes 75 million households, or 300 million individuals.
    A.T. Kearney the global management consultancy that publishes the annual Global Retail Development Index (GRDI), has recently issued a study on how retailers can tackle India’s US$435 billion market. A.T. Kearney’s analysis suggests that organized retailers should use a compact hypermarket concept to tap into India’s significant retail opportunity. Compact hypermarkets are just the right size. [27]
     It should be realized that in India, the traditional retail industry actually coexisted with the producers as shown in Figure 1. Only the excess farm products go to a higher level for storage and urban markets.




Figure 1: Farmer/ Producers and Consumers Coexist in the Traditional Indian Retail Sector

Retail Industry in the US
     Now, we turn to a brief overview of the retail industry in the US with the objective to present the scope and bounds of this industry. Since the US industry is well organized, it is easier to discuss what is included and what is not included when we talk of the retail industry. It is hoped that such a description presents a contrasting picture versus the agglomerated view one gets in the discussion of the retail industry in India.
     For those who wish to get a global view, a good description of the global retail industry is presented in an article by Barbara Farfan. [28]
     A study of the structure of the US retail industry may be undertaken by looking at the Census Bureau data and reports and the descriptions of the NAICS (North American Industry Classification System) codes.
     NAICS 44 and 45 represent Retail Industry. [29] The Retail Trade sector comprises establishments engaged in retailing merchandise, generally without transformation, and rendering services incidental to the sale of merchandise.
This sector comprises Motor Vehicle and Parts Dealers, Furniture and Home Furnishings Stores, Electronics and Appliance Stores, Building Material and Garden Equipment and Supplies Dealers, Food and Beverage Stores, Health and Personal Care Stores, Gasoline Stations, Clothing and Clothing Accessories Stores, Sporting Goods, Hobby, Book, and Music Stores, General Merchandise Stores, Miscellaneous Store Retailers, and Nonstore Retailers.
It is critical to realize that the retail sector is huge and comprises a whole spectrum of merchandisers. The other key point to note is that this industry operates “generally without transformation” of materials. These points are emphasized to draw the distinction with the statements of Indian leaders. The Indian leaders give the impression that the retail sector is solely focused on the food grains food products. They also suggest that the entry of foreign retailers would prevent food product losses through better storage methods, while retailers deal with storage only to the extent of their logistics. In the US, Storage operations are classified under NAICS Sectors 48-49 -Transportation and Warehousing of goods (described a couple of paragraphs later).
     NAICS 445 comprises Food and Beverage Stores. Industries in the Food and Beverage Stores subsector usually retail food and beverages merchandise from fixed point-of-sale locations. Establishments in this subsector have special equipment (e.g., freezers, refrigerated display cases, refrigerators) for displaying food and beverage goods. They have staff trained in the processing of food products to guarantee the proper storage and sanitary conditions required by regulatory authority. [30] This applies only during wholesale and retail logistics.
     We may also note that NAICS 42 is wholesale trade. The Wholesale Trade sector comprises establishments engaged in wholesaling merchandise, generally without transformation, and rendering services incidental to the sale of merchandise. The merchandise described in this sector includes the outputs of agriculture, mining, manufacturing, and certain information industries, such as publishing. The wholesaling process is an intermediate step in the distribution of merchandise. Wholesalers are organized to sell or arrange the purchase or sale of (a) goods for resale (i.e., goods sold to other wholesalers or retailers), (b) capital or durable nonconsumer goods, and (c) raw and intermediate materials and supplies used in production. [31]
     In the discussions of the retail industry in India, cold storage and refrigeration of fresh farm products are included. Hence, it may be relevant to discuss these subsectors here. Transportation and Warehousing of goods is classified under NAICS Sectors 48-49--Transportation and Warehousing and not under NAICS Sectors 44-45 Retail. The Transportation and Warehousing sector includes industries providing transportation of passengers and cargo, warehousing and storage for goods, scenic and sightseeing transportation, and support activities related to modes of transportation.
     Establishments in these industries use transportation equipment or transportation related facilities as a productive asset. The type of equipment depends on the mode of transportation. The modes of transportation are air, rail, water, road, and pipeline. [32]
     NAICS 493 represents Warehousing and Storage. Industries in the Warehousing and Storage subsector are primarily engaged in operating warehousing and storage facilities for general merchandise, refrigerated goods, and other warehouse products. These establishments provide facilities to store goods. They do not sell the goods they handle. These establishments take responsibility for storing the goods and keeping them secure. They may also provide a range of services, often referred to as logistics services related to the distribution of goods. Logistics services can include labeling, breaking bulk, inventory control and management, light assembly, order entry and fulfillment, packaging, pick and pack, price marking and ticketing, and transportation arrangement. However, establishments in this industry group always provide warehousing or storage services in addition to any logistic services. Furthermore, the warehousing or storage of goods must be more than incidental to the performance of services, such as price marking. [33]

     In the case of fresh food storage, NAICS 493120 Refrigerated Warehousing and Storage plays a critical role. This industry comprises establishments primarily engaged in operating refrigerated warehousing and storage facilities. Establishments primarily engaged in the storage of furs for the trade are included in this industry. The services provided by these establishments include blast freezing, tempering, and modified atmosphere storage services. [34]
     We may also note here that
Agriculture, Forestry, Fishing and Hunting, [35] and Manufacturing [36] produce the goods that wholesale (NAICS 42) and retail (NAICS 44-45) sales sectors, referred to earlier, deal with. The retailing process is the final step in the distribution of merchandise; retailers are, therefore, organized to sell merchandise in small quantities to the general public.


     A schematic representation of the position of retail sector in the supply and customer chain is shown in Figure 2. Position of the retail sector in the US is farther from the producers and closer to the consumers owing to the large urban population and concentrated manufacturing centers.




Figure 2: Position of the Retail sector in the US is farther from the producers owing to the large urban population and concentrated manufacturing centers.

Status of the Retail Industry
     The US retail industry includes about 1 million outlets with combined annual revenue of about $4 trillion. Major companies in this sector include Wal-Mart, Home Depot, Kroger, Costco, and Target. While large companies dominate some retail sectors (such as mass merchandisers and grocery stores), other sectors (such as auto dealers and convenience stores) are fragmented. Many specialty retailers are single-store operations. [37]
     According to the latest annual report from the U.S. Census Bureau (calendar year 2009), the total amount of sales for the U.S. Retail Industry (including food service and automotive) was $4.13 trillion. Measured solely by revenue numbers, the U.S. is the undisputed leader of the retail industry. Wal-Mart is not only the largest global retailer, it is also one of the largest companies of any kind in the world. According to Fortune Magazine's 2010 "Global 2000" list, 54 of the largest companies of any type in the world are U.S. based companies with that are solely retail companies or companies with significant retail operations. [38] A complete list of publicly traded multi-store retail chains in the U.S. is available on the website about.com.retailIndustry. [39] A list of US retail industry companies that are included on 2011 "Fortune 500" list is at reference. [40]
     Of the world’s 10 largest retail companies in the world, five of them are from the US and five are from Europe. These top ten global retailers had combined sales of $1.15 trillion in 2009, according to international consulting group, Deloitte. [41]
Of the world’s top ten retail companies in terms of total sales, six are American. Combined sales of the top ten companies, computed by Deloitte, were $978.5 billion in 2007. Major retail giants include Wal-Mart, Target, Home Depot and Tesco. [42]
     Walmart operates various formats of discount department stores under 53 different banners worldwide, including Walmart, Sam’s Club, & Asda, and is the largest retailer in the world. As of Apr 30, 2012 the company operated 10,231 total stores including 3,886 Walmart stores in the U.S., with 3,049 Supercenters, 621 Discount Stores, 196 Neighborhood Markets (includes Amigo and Supermercado banners) and 14 Small Formats (includes Marketside, Walmart Express, Walmart on Campus and Super Ahorros banners), 612 Sam’s Club warehouses in the U.S., and 5.733 locations across 26 countries Internationally. [43]
     Wal-Mart has net sales of $419 million in 2011 with 62% of sales coming from Wal-Mart US. Its primary NAICS code is 452910 [44] – Warehouse Clubs and Supercenters. Walmart, Kmart and Target are assigned NAICS code 452990, [45] (by Mergent, [46] a detailed business directory, that classifies large companies into one of the NAICS codes) which is the code for General Merchandise Stores. When a firm is engaged in many different types of activities, Mergent assigns the code based on its biggest source of revenue. [47]
     It may be noted for comparison that Wholesale trade has a NAICS Code of 42 and has 432,094 establishments, and generated sales of $6 trillion; while retail Trade has NAICS Codes of 44-45, has 1,122,703 establishments, and generated $3.9 trillion (in 2007). [48]
     Suzanne Kapner,  [49] writes, “Craig Johnson, president of the consulting firm Customer Growth Partners, estimates that since January [2012], Wal-Mart's share of the $3 trillion U.S. retail market has edged up to 11.3%, compared with 10.5% during the same period a year earlier. According to Kapner, by comparison, Target's market share, over the same period, edged up to 2.3% from 2.2%.

Expectations Mismatch
     The above description and analysis demonstrates the lack of congruency between the Indian expectations for its farm sector and food security [50] and the mission, role, and performance of the retail sector (as seen in the US). Since the retail sector takes off where the wholesale sector leaves, and it plays, at most, a very limited role in the manufacturing, and farm sectors, this sector will have minimal direct effect on the fulfillment of the hopes of Indian leaders.
     It may be observed that many other giants play significant roles in the agricultural and food processing sectors. Here is a brief sampling of them.
     The manufacturing sector [51] NAICS 31 comprises establishments engaged in the mechanical, physical, or chemical transformation of materials, substances, or components into new products. NAICS 311, Food Manufacturing [52] subsector deals with industries that transform livestock and agricultural products into products for intermediate or final consumption. The industry groups are distinguished by the raw materials (generally of animal or vegetable origin) processed into food products. The food products manufactured in these establishments are typically sold to wholesalers or retailers for distribution to consumers, but establishments primarily engaged in retailing bakery and candy products made on the premises not for immediate consumption are included. Establishments primarily engaged in manufacturing beverages are classified in Subsector 312, Beverage and Tobacco Product Manufacturing.
     The top ten companies in the list of the top 100 food processing companies (2011) are Pepsico [53], Nestle [54], Kraft Foods [55], Tyson Foods [56], Anheuser Bush [57], JBS USA [58], General Mills [59], Dean Foods [60], Mars [61], Smithfield Foods [62]. [63] It is noteworthy that the leading retailers are not among the Food Processors.
     A couple of companies are mentioned as they work close to the farms and farmers.
     At Archer Daniels Midland Company (ADM), 30,000 people work to connect the harvest to the home, turning crops into renewable products that serve the vital needs of a growing world. The company trades, transports, stores, and processes corn, oilseeds, wheat and cocoa into products for food, animal feed, industrial and energy uses at over 265 processing plants and more than 330 sourcing facilities. [64] Headquartered in Decatur, Illinois, ADM connects crops and markets in more than 75 countries on six continents. Net sales for the fiscal year ended June 30, 2011, were $81 billion. [65] ADM’s main NAICS Code is 311223. [66] [67]
     Cargill, the agribusiness giant, the largest private corporation in the US, has operations in about 70 countries. It has five business units -- Agriculture Services (customized farm services and products); Food Ingredients and Applications (food and beverage ingredients, and meat and poultry products); Industrial, Origination and Processing (commodity origination, processing, marketing and distribution); Risk Management and Financial (risk management and financial solutions); and Industrial (salt, steel, and fertilizer). Cargill's customers include food, beverage, industrial, pharmaceutical, and personal care product makers, as well as farmers and food service providers. [68]
     Indian leaders and people are very likely to be deeply disappointed if they expect that FDI in retail would by itself improve the farming sector. They should take a comprehensive look at the roles played by the various companies and develop an overall strategy to orchestrate a highly productive, and efficient end to end chain.

Realistic outlook
     Since the retail sector and the wholesale sector constitute the main link between the farmer and manufacturer on the one hand and the consumer on the other, the companies in these sectors can play a significant role by expanding their mission and roles into facets of the farming and manufacturing sectors.
     Unlike in the US, farms are small and farmers are unable to make significant investments in long term improvements and short term resource inputs to gain sustained returns.
By making long term commitments to buy products from small farms, retailers could assist the farmers to invest in technology and management methods to improve their productivity efficiency. Farmers can use such agreements to get loans from banks and other lenders.
By providing national and international trends in crop choices, farmers can be helped to raise appropriate crops to meet anticipated demands rather than create glut in products.
    By linking the local producers with nearby markets and consumers, transportation logistics can be simplified and attendant costs can be reduced.
     There is unfortunately, an unneeded and preferential categorization of foods as high class and low class in India. By populating educational information and knowledge, the so called low status foods can be popularized based on their nutritional value and price.
     By encouraging food processing on the farm and in rural communities, the cost of processed food can become a value added activity for rural communities. Usable rejects can be utilized for appropriate processes. [69] The processing waste or byproducts can be returned as animal feed or farm manure while reducing transportation costs, and urban waste.
By encouraging and actively instituting product quality and quantity standards, small farm producers can be encouraged to ship their products directly to urban consumers (homes, hotels, restaurants, and poor feeding kitchens).
     By negotiating with providers of transportation such as the railways, road transport corporations, prepackaged products can be shipped by farmers to urban homes.
Since the global retailers have better market intelligence, they can encourage the production of certain products to meet demands across the continents, and benefit both farmers and consumers.
     The difference between the position (center of gravity) of the retail sector in India and the US is schematically illustrated in Figures 1 and 2 respectively. Essentially, the producers of farm products and consumers are widely distributed as the population is more rural (70%) than urban. This difference should be considered when designing the food gran storage and the location of retail shops to cater to the majority of Indians.

Conclusions and Recommendations
     The discussion presented in this paper attempts to show that the various news reports have not contributed to clarity of the situation but only obfuscated. Government claims that FDI will create jobs while the critics claim to the contrary. Clear commitments by foreign retailers to invest in the agricultural sector and the food processing and preservation infrastructure beyond what is in transit to the stores have not been seen.
It is only a hope that an organized retail sector will perform better as its record of customer service in the West was better.  It is also a hope that competition will force the unorganized retail sector in India to clean up their act, innovate, and do better (as seen in the example of Family Dollar).
     It is intuitive that certain jobs will be lost and others will be gained if FDI in retail is allowed and it leads to higher productivity and efficiency of the sector. But only a detailed and objective analysis would show the areas of job gains and job losses. But when viewed in the context of gains in stemming the losses and spoilage of food, certain net job losses may be tolerated. Productivity gains are always welcome provided the society can devise new productive jobs for the displaced.
     It is also possible that organized sector pays better salaries and taxes than the unorganized sector and that may be a net gain to the workers.
With the money power, will the retailers help in the logistics chain and storage (preventing rot and waste) or will they manipulate the market? Statements of some foreign retailers appear to suggest that they have and that they would assist the farmers with funds (e.g. through long term purchase commitments) to improve their agricultural processes and product quality and quantities. If this is a commitment, it is a welcome development.
     With increased competition, consumers can be assured of reliable supplies at affordable prices provided no single chain monopolizes the market. This aspect depends on the principles and values the new retailers bring to the Indian market place.
     The experience of the Western retailing scene actually provides some assurance. For example, Wal-Mart has only 10,231 stores relative to about one million retail outlets in the US. Wal-Mart operates large stores in major cities. Shoppers with automobiles go to these “big box” stores and buy their requirements. With high gas (petrol) prices, people are not likely to go long distances to buy their routine needs; they will go to the “corner stores” and buy their daily or weekly needs. In that sense, the future will have room for the many small stores as well as the few big stores. The effect of online stores with home deliveries is yet another unknown in the scheme of things.
     Although the Nineteen Fifties India was apprehensive of the computer technologies, the Nineteen Nineties India embraced Information Technology and benefitted immensely from it. Similar has been its experience with modern manufacturing and communication technology. Let us hope that India will embrace the modern retail technology with international partners and thrive.
-o-

[1] The author lives in Potomac, MD, USA, and can be reached at somkdsr@verizon.net
[13]  The sub-sectors in which Wal-Mart plays prominent roles in their US operations are described in a later section of this paper.
[14]  The retail counter-revolution, C. P. Chandrasekhar, http://www.thehindu.com/opinion/columns/Chandrasekhar/article2672067.ece
[15] FDI in retail: Walmart at the gates, Sangeetha Chengappa, http://www.deccanchronicle.com/360-degree/fdi-retail-walmart-gates-179
[16] Same as footnote 14
[17] Same as 14
[18] Same as 14
[20] Same as 15
[21] Same as 15
[22] Same as 14

[23] Prabhat Patnaik, “Legitimising an inhumane discourse, “The Hindu,

http://www.thehindu.com/opinion/lead/article2750054.ece?homepage=true

[29] http://www.census.gov/cgi-bin/sssd/naics/naicsrch?chart_code=44&search=2007 NAICS Search
[30] http://www.census.gov/cgi-bin/sssd/naics/naicsrch?code=445&search=2007 NAICS Search
[31] http://www.census.gov/cgi-bin/sssd/naics/naicsrch?code=42&search=2007 NAICS Search
[32] http://www.census.gov/cgi-bin/sssd/naics/naicsrch?code=48&search=2007 NAICS Search
[33] http://www.census.gov/cgi-bin/sssd/naics/naicsrch?code=493&search=2007 NAICS Search
[34] http://www.census.gov/cgi-bin/sssd/naics/naicsrch?code=493120&search=2007 NAICS Search
[35] http://www.census.gov/cgi-bin/sssd/naics/naicsrch?code=11&search=2007 NAICS Search

[36] http://www.census.gov/cgi-bin/sssd/naics/naicsrch?code=31&search=2007 NAICS Search

[44] NAICS 452910: This industry comprises establishments known as warehouse clubs, superstores or supercenters primarily engaged in retailing a general line of groceries in combination with general lines of new merchandise, such as apparel, furniture, and appliances.

[45] 452990 All Other General Merchandise Stores: This industry comprises establishments primarily engaged in retailing new goods in general merchandise stores (except department stores, warehouse clubs, superstores, and supercenters). These establishments retail a general line of new merchandise, such as apparel, automotive parts, dry goods, hardware, groceries, housewares or home furnishings, and other lines in limited amounts, with none of the lines predominating.

[51] http://www.census.gov/cgi-bin/sssd/naics/naicsrch?code=31&search=2007 NAICS Search
[52] http://www.census.gov/cgi-bin/sssd/naics/naicsrch?code=311&search=2007 NAICS Search

Saturday, December 2, 2017

From Dreams to Reality

Young people fall in love. Some of that love lasts sixty years while it could also last sixty seconds.
The fallacy is that smart people go on networks to research a lot of information but when it comes to selecting a partner for life, they do not even ask for a resume. When elders are involved in marriage negotiations, they do not even ask  the candidate about his or her health, wealth, IQ, or habits.
Of course, the state of either bride or groom at the time of betrothal is not likely to be the same for a sixty plus years of married life. Hence, it is best to develop parameters along which either man or woman would have strong viewpoints and evaluate if there are differences and if both or either side can compromise such that the married life is long, peaceful, prosperous, and enjoyable.
From my childhood, I visited or lived in homes of friends and relatives and has been a witness to serious discussions or debates or fights among couples and families. Based on such experience, I developed a framework and put together a couple of presentations and a document. I am posting them here.
I plan to develop (at a later time) compatibility or disparity strips showing various parameters along which there can be agreement or disagreement and the necessity to compromise by various parties interested in the couple's relationship.
For now, please do comment on the briefings posted. I am hoping that good writers would write stories (especially in Telugu) that show differences initially and how realization sets in, corrections are made, and married life becomes prosperous and enjoyable for the couple in each story.


Thursday, November 9, 2017

Morphological Approach

Entrepreneurship, Innovation, and Change, Vol. 5, No. 3, 1996
(pages 203 to 216)

(Please note that this journal is not published anymore.)

The Application of Morphological Analysis to Discovering New Forms of Business

Som D. Karamchetty1


By applying morphological analysis to business processes, one can visualize many new forms of businesses. As technology, markets, cultural norms, and regulations change with time, new ways of doing business emerge. Morphological analysis can be conducted periodically to take advantage of changes and to modernize business operations. The analysis will allow new forms of businesses to be conceived, eval¬uated, and implemented. In this paper, I demonstrate interesting possibilities, with examples.

KEYWORDS: morphological analysis; business innovations; business processes; business opportunities; forms of business.


1. BACKGROUND

Zwicky (1962, 1969) explained the method known as morphological analysis as "total thinking." We aim at the totality of solutions to a given problem without any prejudice as to the value of any one solution. By enumerating all possible solutions, we can obtain a large number of alternative combinations constituting solution sets. Subsequently, a detailed analysis and evaluation of the solutions can be undertaken. Zwicky applied the method to a number of problems, both technical and societal. He obtained patents for a number of new propulsion systems and explosives discovered by applying this method. The application of the morphological method to technology impacts has also been discussed (Porter et at., 1980).

2. INTRODUCTION

In order to understand the morphological method, take a simple example: designing a house. Let our simple house consist of three components, namely, a floor, walls, and a roof. The first set of questions we ask relates to the types of materials we can have for these components of the house. Let Table I sum-marize the components and materials applicable to the components.

________

'U.S. Army Research Laboratory, 2800 Powder Mill Road, Adelphi, Maryland.

1059-0137/96/0900-0203$09.50/0 (c) 1996 Plenum Publishing Corporation


Table I. Example of Components and Materials Applicable to a House




In the example in Table I, we identified sets of materials for the floor, walls, and roof of a house. We chose a set of three material types for the floor, a set of four material types for the walls, and a set of four material types for the roof. As this example shows, the number of choices of material for each component need not be the same (although representation in a rectangular table may lead one to a false sense of such a requirement). The number and types of components depend on the breadth of expertise of the analyst. Similarly, the number and types of materials are part of the analyst's experience base and knowledge.

Now we ask, "How many different types of houses can be conceived using the listed combinations?" We can choose one of four material types for the floor. For each floor type, we can choose one of four wall types, and so on. In the end, our total number of combinations of houses is 4 X 4 X 4 = 64. These combinations can be shown in the form of a three-dimensional filing cabinet (Zwicky, 1962, p. 42), as shown in Fig. 1.

While developing this table and figure with these combinations, we have questioned neither the feasibility nor the value of any resulting combination. For example, we have not said, "Why would anyone have a mud floor and a concrete roof?" Such value judgments will be made during the evaluation phase. But the first step is to exhaust all possible combinations. The power of Zwicky's method lies in such exhaustive enumeration.

The displays in both Table I and Fig. 1 place constraints on our ability to think in more than three dimensions. An array representation is more helpful. We may consider nine components and a variable number of sets of materials or alternatives for each component, as shown in the array in Fig. 2. It should be noted that "none" is a choice, as opposed to having no choice. In this array representation, we can determine a combination by circling an alternative for each component and connecting those circles by a line.

An elegant representation that can accommodate spaces of any finite num¬ber of dimensions (Warfield, 1994; Warfield and Cardenas, 1994) is shown in Fig. 3. Warfield's representation has the advantage of showing alternatives comprehensively.

Morphological Analysis and New Forms of Business


Fig. 1. Combinations shown in the form of a three-dimensional filing cabinet.


Up to this point, we dealt with the example of a house. We can generalize the explanation by using algebraic terminology, as in Fig. 4. Again, we can develop a combination by circling a chosen alternative for each component and connecting the circles. A typical combination can be written as

Rx = AiBjCkDl . . .

Where, Rx is a resulting combination, Ai is the ith alternative for component A, Bj is they jth alternative for component B, and so on.




Fig. 2. An array representing components and materials for a house.

3. EVOLUTION OF COMBINATIONS

As mentioned briefly earlier, the components as well as the alternatives for each component evolve over time. Reverting to the example of a house, let us look at the evolution of the components. Possibly, humans invented a roof over their heads first. At some point, humans thought of walls as distinct from the roof. Then a floor and, later, a ceiling were added. As humans yearned for comforts, plumbing, electricity, and air-conditioning were added. Modern humans constantly add components to the house.



Fig. 3. Profile representation of components and materials for a house.




Fig. 4. Generalized representation of a combination array.

Initially, for people of long ago, mud was probably the preferred choice of material for walls. Subsequently, timber walls were conceived. Steel was invented and steel walls were conceived. The availability of materials (real or potential) offers alternatives for the components. As the list of components and their alternatives grows, the combinations for solutions grow exponentially.

One may question the value or contribution of the morphological method, claiming that neither the invention of components nor the alternative choices for those components result from the method. While that claim is true, the morphological method allows one to conceive and enumerate all combinations, and increase the options for combinations any time new choices become available. For example, suppose a new material is invented. Let us say someone successfully employed an aluminum sheet for the roof of a house with timber walls and concrete floor. The morphologist will place the new material in the array and show that many new combinations of house designs can be conceived. Similarly, when one adds new components in the form of insulated tiles or soft furnishings for a steel-walled house, the morphologist will see the many new combinations of houses.

4. BUSINESS APPLICATION OF MORPHOLOGICAL METHOD

Zwicky (1969) used the morphological method for a number of nontech¬nical problems also. He explained its application in his efforts to furnish the war-ravaged libraries in Europe and also discussed its use in controlling smog (Zwicky, 1960).


Fig. 5. Instantiating components or form or function values in a generalized representation of a
combination array.

Using basic business information (Baker and Hayes, 1980; Dorland and Van Der Wal, 1978; White, 1977; Petty, 1982), let us now illustrate a simple business application of the morphological method. For this illustrative example, consider four basic business functions: (1) form of business, (2) source of funds, (3) manufacture, and (4) sales. We can start by setting up an array by instantiating the components column of the generalized array in Fig. 4, now shown as Fig. 5.

In each of these categories, we will consider several alternatives. Standard forms of business organization prevalent in the United States are (a) sole proprietorship, (b) partnership, and (c) corporation.

Source of funds can be from (a) equity or (b) debt.

Manufacture can be (a) within the company (make) or (b) contracted out (buy).

And sales (retail sales, to be precise) can be (a) conducted by the company or (b) carried out through distributors and retail outlets owned by other companies.

With these combinations, we will have (3 x 2 x 2 x 2) 24 forms of business for our company, as shown in Fig. 6. (For simplicity, this example does not consider hybrid forms.) Among all these combinations, we can recognize one that represents an entrepreneur investing his/her own assets, and manufacturing some products, but not being involved in retail selling. We can also see, as another combination, a large department store operating with funds borrowed from financial institutions, not manufacturing any products, but selling them to the public directly.



Fig. 6. Representation of a combination array of forms of business for the case illustrated.

In order to see the utility of such a formulation using morphological methods, one can add other characteristics or functions (e.g., subdivide manufacturing into research, development, design, prototyping, production, and testing). Such analyses will be the purview of universities, institutions, consortiums, and think tanks. Novel forms can be discovered that may have benefits in terms of taxes, profitability, business viability, and so on. Such benefits from a given combination can be discerned during the evaluation phase. While asserting that the morphological method can be applied to large-scale business problems, I focus this discussion on micro-level business processes.

Business process reengineering (BPR) has been a much-heard phrase during the past few years. The morphological method, having emanated from the engineering world, will find rich prospects in reengineering the business arena. Process analysis of a business should reveal a number of activities that constitute a given business. An activity serves a given purpose. By asking what purpose is served (what the outcome is) by an activity under scrutiny, we can come up with alternatives that satisfy a business need.

As an example, let us take the case of a customer whose purpose is to obtain a bag of chips. In a customary activity, the customer approaches a sales clerk at a kiosk and asks for a bag of chips. Because Alexander Graham Bell invented the telephone, another alternative exists whereby the customer may order a bag of chips—by telephone, of course. Or suppose the chips are in a vending machine. Since talking to a vending machine doesn't provide results, the customer pushes designated buttons. But hold it! Who says a customer cannot ask (speak to) the machine? If we rule out a customer speaking to a vending machine, we violate a fundamental rule of the morphological method. We have made a value judgment (the infeasibility of a process has been assumed hastily) and prematurely ruled out an activity. If, on the other hand, we use the alternative (orally ordering a bag of chips from a vending machine), a computer engineer could have built a speech interface into the vending machine. I hope that no one will argue that a speech interface would make the vending machine more expensive, because this is too early in the analysis to start evaluating. Again, one should not jump into premature evaluations.

What I wanted to illustrate with this example is that customer placement of orders is a business activity (business survival depends on it). The question that a morphologist asks is, "How many different ways (alternatives) can this activity be carried out?"

Imitation or copying of activities from one business to another is common. In the morphological method, once we become aware of an activity, we can add it to our repertoire and apply it to satisfy a purpose. Just as was shown in our house example, there are two major steps to the morphological method: (1) identify activities and (2) generate alternative ways of accomplishing the activities.

To illustrate the method using another business example, consider a laundry, emphasizing the business aspects as opposed to the technical aspects. Figure 7 shows 10 activities that constitute a simple laundry business: (1) transport clothes, (2) receive clothes, (3) ticket clothes, (4) bag clothes, (5) ship clothes, (6) receive clean clothes, (7) deliver clothes, (8) transport clothes, (9) receive payment, and (10) deposit payments in bank.

Alternative ways of accomplishing each of these activities are also illustrated in Fig. 7. In this example, there are 3 x 3 x 4 x 4 x 4 x 3 x 4 x 4 x 5 x 4 = 552,960 combinations. While the number may seem to be overwhelming, the morphological method restates that there are many ways to skin a cat! And, while most options will be eliminated in the evaluation phase, awareness of all the possibilities improves the odds against your competition coming up with something you missed.

Note that in the traditional laundry service sequence, the customer drops the clothes with a clerk, is given a receipt, and later picks up the clothes from the clerk, paying by cash (or check). In another sequence, the clerk picks up the dirty clothes from the customer's home, bags them, transports them to a washer, brings the clothes back to the customer's home, and collects cash; this is old fashioned by today's standards. (The case in which the customer does everything, including the washing, is a trivial case where no laundry business exists.)

But we may next examine a couple of new concepts in this illustration. If a customer drops the clothes into a vending machine and later picks up the clothes from the vending machine, paying by credit card or by an account with the business, this is indeed a novel concept. Such a new business can be discovered by the application of the morphological method. But what was the origin of the idea of receiving clothes from a vending machine? We commonly see vending machines dispensing candy and soda. This might suggest the thought, "Wouldn't it be nice to have a vending machine that gave my clothes back?



Fig. 7. Array of activities in an illustrative laundry business.

Then I don't have to abide by the laundry's schedule." Presto! We invented a clean clothes-dispensing machine.
How might we have come up with the idea of a machine that received clothes? We saw borrowers returning books at the library, and customers dropping express delivery packages in a designated mail box. But our devil's advocate cautions that while all candies are equal, all clothes are not ours. Initially, while doing the morphological analysis, we ignore such wisdom from the devil's advocate. But, during the evaluation stage, we ask functional or technical experts if a certain method of doing some task is feasible. We ask the economist if it is economically viable. In this particular case, we might get out of that bind (that all clothes are not ours) by observing that the solution lies in providing a key to the customer as in a locker box at a rail station or a mail box at a post office. But these boxes go round as in a vending machine.

But wait, we are getting into too many details.

The primary interest in the morphological analysis is to see if there are new ways of doing things. Technologists can be counted on to come up with devices and systems to ensure the feasibility of a path. Whether or not a method becomes practical depends on the technology, market, economics, cultural climate, and regulatory environment. In certain countries, it is cheaper to have a human clerk than a vending machine. In developed countries, customers are more likely to value the convenience of dropping off their dirty clothes at times of their own choosing. Rich people can afford valets. Local regulations will also determine what process alternatives are permissible.

In another example, say one enters the aisles in a warehouse store after passing by the soda vending machines, practicing morphological thinking: one might come up with a new concept. The main store itself could be organized into clusters of vending machines. A customer inserts a store "smart card" at the appropriate point, and the vending cluster delivers customer-selected items. The customer can place them in the shopping cart and move on and out. A customer then need not come in contact with a single store clerk (not that clerks are ever not nice to customers, or anything like that).

5. MODIFICATIONS TO CLASSICAL MORPHOLOGICAL METHOD

Zwicky exhorts us to consider the totality of solution alternatives to a given problem. A university or a research institution can undertake an exhaustive enumeration of all possible forms of business. But it will be hard to convince a thriving business enterprise to undertake such a study, especially when the result could be unwieldy, with millions of combinations. Evaluating them can become a business in itself (just as BPR has become a thriving business). Instead, what we could do is twofold. First, we could add to or delete activities from an existing business, and second, we could consider alternatives to selected activities only.

Zwicky also suggested that the morphological process is actually iterative by comparing it to the "method of successive approximations" in mathematics. As I noted in the earlier discussion, we can apply the analysis to a given set of activities in a business and alter the number of activities over time. Likewise, for a given activity, we may have new and novel alternatives available. A new activity may introduce additional activities or may eliminate some previous activities.

The iterative method can be approached in an incremental manner. For example, open only a small segment of the business to morphological analysis. Subject only the customer interaction portion of the business to the analysis, while keeping the rest of the business functions closed from the analysis. (In fact, that is what we did in some of the previous examples.) This approach is illustrated in Fig. 8, where only three segments of the business are open for analysis, while the others are closed from consideration at this time. This is more acceptable to those business leaders who would like to bring about incremental changes that benefit the business. This iterative approach will not overwhelm managers with a myriad alternatives. The disadvantage is that synergistic combinations may lie hidden.




Fig. 8. Open and closed segments of an array of activities in an illustrative laundry business.


Obviously, morphologists will have two tendencies. One is that when they observe an activity, they ponder where else this activity can be applied to satisfy a similar purpose. The other is that they watch an activity being performed and look for alternative ways of satisfying the purpose. Especially when one is in a slow line waiting in frustration for a service, one draws on one's own experience base or knowledge base and thinks up alternatives to the long wait. (Reading Zwicky's writings, one cannot help but notice the frustration he must have felt that led to his many inventions.)

In order to reinforce the method, let us consider another example where businesses interface with customers. A few years ago, a hairdresser shop made an innovative use of a computer. Instead of customers entering and "taking a number" to wait their turn, they entered their name into a personal computer. When a customer's turn came, a hairdresser called the customer and attended to that customer's needs. In light of that observation, whenever we visit a big corporation or a government office, and see a receptionist asking customers to fill in forms, we see a possible new process for that activity.

In that process, a number of computer terminals are placed in the reception area to greet visitors. The visitors fill out "smart" forms, and the computer, with some help from a receptionist, processes them. The advantage of such a system is that the individuals are more likely to fill in their personal particulars very accurately. The data can be checked by the computer in real time, then immediately stored in databases. At the end of the day, the company or agency can update its visitor files. A variety of statistics can be developed. This process could become a good productivity improvement initiative.

In fact, this process might work so well that the company may decide to eliminate the receptionist desk. A walking receptionist can approach and warmly greet the visitors. What is morphologic about it? Once we know that a reception activity can be done by a set of computers and a walking receptionist, we can consider applying it as an alternative in all other reception activities. There are millions of offices that we visit daily where receptionists ask us to sit and wait while they sit and, perhaps, talk on the phone. An even better method would be one in which visitors and customers carry smart business cards that can be inserted into a computer in the lobby and relevant personal information is transferred from the card to the computer. I illustrate with an example.

A few years ago, some of the car rental companies introduced an innovative rental car return process. A clerk approaches the renter in the return lot and processes the return on the spot. Instead of a customer approaching a clerk at a fixed desk in a building, a roving clerk gets to the customer. This leads to faster processing, and a concept I would call the deskless office is born. In areas with expensive real estate, why should companies lease expensive desk and counter space when an inexpensive, economical, expeditious, and welcome alternative exists? Can we add it to our repertoire of alternatives to customer processing? Certainly, yes!

Morphological Analysis and New Forms of Business

Morphological analysis technique can readily be applied to telephone usage in developing countries. In developing countries, a small fraction of the population has telephones. Recently an innovative system of telephone booths came into being. A human operator manages a phone in the booth. Customers make long-distance and international calls, a computer prints a bill/receipt, and the customer makes a cash payment. This scheme (set of processes) increased the phone traffic and placed a technology at the disposal of more people, who could not otherwise afford the use of telephones. But this scheme cannot help if one wants to receive a call. It is obvious that in order for a person to use a phone, the person and the phone have to come together. The developed countries solved it by having a phone in every home (in every room for that matter). The developing countries, as explained above, brought the caller to the phone in a booth. If we don our morphological cap, we will see at least one more alternative, and that is to bring the phone to the customer. Thence results a concept where a mobile phone can be transported to a customer. This may not be economical in countries with high-wage couriers. But in the developing countries, couriers on bikes can transport the mobile phones at a reasonable cost. A whole new business can be started on this concept, which complements the existing phone booth business.

In summary, the key to success in morphological analysis is to be open to any and all solutions. Zwicky had no patience with prejudice. He said (Zwicky, 1969), "Prejudices stemming from personal weaknesses and limited experience, from stupidity, inertia, aversions, superstitions, sympathies, love and fear, neuroses, from taboos and conventions, from influences of pressure groups and from restrictions imposed and suppressions practiced by dictators, whether they be of the communist or fascist brand, have in the past poisoned and falsified much of the thinking of man." Zwicky's admonitions about prejudices should be taken to heart by any thinker who attempts to solve problems for the business world today. Globalization of world business, trade, technologies, communications, economies, cultures, and politics makes it imperative that we deliberately and systematically set all the problems under scrutiny into a larger and more generalized context.

6. CONCLUSIONS

Zwicky proved the worth of the morphological method by inventing a number of devices with the application of the method. I have shown that the method can be applied to business applications beneficially. The method can be applied to large-scale problems as well as to subtasks in businesses. The method, followed by an evaluation phase, could revolutionize modern businesses. Numerous new business opportunities can be discovered. As technologists try to satisfy new business functions, many novel technologies can be invented.

As modern technologies evolve, regulations are imposed, cultures emerge, international societies interact, and new business opportunities may be presented that can be discovered through morphological analysis. Those who are ready to discover and implement new opportunities survive at the expense of the unprepared.

ACKNOWLEDGMENTS

The author thanks Dr. John Warfield, COL August Smith, and COL James Correia for their encouragement to publish this paper. The author appreciates greatly the patient and professional editing done by Ms. Cathy Coleman and Dr. Barbara Collier.


REFERENCES

Baker, C. R., and Hayes, R. S. (1980). Accounting, Finance, and Taxation: A Basic Guide for Small Business, CBI, Boston, MA.
Dorland, G. N., and Van Der Wal, J. (1978). The Business Idea: From Birth to Profitable Company, Van Nostrand Reinhold, New York.
Petty, J. W., Keown, A. J., Scott, D. F., Jr., and Martin, J. D. (1982). Basic Financial Management, 2nd ed., Prentice-Hall, Englewood Cliffs, NJ.
Porter, A. L., Rossini, F. A., Carpenter, S. R., Roper, A. T., Larson, R. W., and Tiller, J. S. (1980). A Guidebook for Technology Assessment and Impact Analysis, Series Vol. 4, North-Holland, New York.
Warfield, J.N. (1994). A Science of Generic Design: Managing Complexity Through System Design, 2nd ed., Iowa State University Press, Ames.
Warfield, J. N., and Cardenas, A. R. (1994). A Handbook of Interactive Management, 2nd ed., Iowa State University Press, Ames.
White, R. M., Jr. (1977). The Entrepreneur's Manual, Chilton Book, Radnor, PA.
Zwicky, F. (1960). A morphologist ponders the smog problem. Engineering and Science Journal, California Institute of Technology 24:(2): 22-26.
Zwicky, F. (1962). Morphology of Propulsive Power, Society for Morphological Research, Pasadena, CA.
Zwicky, F. (1969). Discovery, Invention, Research: Through the Morphological Approach, Macmillan, Toronto.