As I developed a couple of other briefings suggesting outsourcing opportunities, it occurred to me that the customer has to be treated as a VIP. What else is important for a business that wants the customer to part with their money?
When a country wants foreigners to visit the country as a tourist or a student or get services for care (e.g. Elder Care), the country should know what aspects have to be considered. I described them in that presentation.
Now, I am posting that presentation here.
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